Quality Policy
We are committed to providing the highest standards to our clients and have adopted the following quality management principles.
Establishment of Requirements
Proactive identification of the requirements of our customers and the effective provision of appropriate services in response both to their needs and current guidance / legislation.
Performance Measurement
We continually monitor and review the effectiveness of our services and products.
Continuous Improvement
We act on the results of performance measurement with a view to continually improve processes and procedures in order to enhance customer satisfaction.
Quality Objectives
We will continually strive to improve the way in which we operate by introducing incremental changes to every aspect of the business. Measurable objectives are set to ensure that the organisation is moving in the right direction. The performance against the objectives will be measured, published, and reviewed at regular management meetings.
Objectives:
- To ensure our management processes facilitate the ongoing monitoring and evaluation of our performance against targets.
- To utilise our customer satisfaction feedback to ensure the continuous improvement of our services.
- To continually review our approach to communicating with all our stakeholders, ensuring our systems are appropriate and maintained.